Introduction
The Haryana Right to Service Act, 2014 ensures time-bound delivery of public services across government departments. It aims to improve transparency, accountability, and efficiency in governance. The Act covers hundreds of services notified through official gazettes. Each service has a fixed timeline, designated officer, and grievance mechanism. Citizens can hold authorities accountable if services are delayed.
What Services Are Covered Under Urban Local Bodies?
Urban local bodies in Haryana provide several essential civic services under this Act. These include issuance of a new trade licence within 15 days and renewal of a trade licence within 12 days. Replacement of street lights must be completed within 10 days. Approval of residential building plans up to 1000 square metres must be granted within 60 days. Approval of commercial or institutional building plans up to 5000 square metres also has a 60-day limit. Issues like water leakage, sewer blockage, or overflow must be resolved within 2 days. Removal of solid waste from streets and roads must also be done within 2 days. Water supply and sewerage connections must be provided within 7 days. Certified copies of birth and death records must be issued within 14 days. Renewal of fire NOC must be completed within 30 days. Changes in ownership or occupancy in property tax records must be updated within 15 days in normal cases and within 45 days in death cases. Permission for road cutting must be granted within 60 days. Permission for communication and connectivity infrastructure must be processed within 45 days.
What Services Are Provided By The Supplies And Disposals Department?
The Department of Supplies and Disposals also provides time-bound services under the Act. Release of performance security must be completed within 5 days after receiving a no objection certificate from the indenting department. Issue of acceptance letters must be done within 3 days after finalisation. Supply orders must be issued within 2 days after receiving the security deposit. Grievance redressal for bidders must be completed within 10 working days. These timelines ensure efficiency in procurement and government contracts.
How Can Citizens Access The Full List Of Services?
Citizens can access the complete list of services through official government portals. Websites such as district portals and state service portals provide links to gazetted notifications. These notifications contain detailed information about services, timelines, and responsible officers. The Haryana Right to Service Commission monitors the implementation of the Act. It ensures that departments follow timelines and update services regularly.
What Happens If Services Are Delayed?
If a service is not delivered within the prescribed time, citizens can file a grievance. The Act provides a mechanism for appeal and review. Authorities may face penalties for unjustified delays. This ensures accountability and protects citizen rights. The system encourages timely service delivery and reduces administrative delays.
Conclusion
The Haryana Right to Service Act, 2014 plays a key role in improving public service delivery. It ensures that government services are provided within fixed timelines. Citizens benefit from clear procedures and accountability mechanisms. Awareness of these rights helps individuals take action when services are delayed or denied.
