Introduction
The Haryana Right to Service Act, 2014 provides a structured system for filing complaints against delay, rejection, or deficiency in public services. Complaints are generally filed through the appeal mechanism or directly before the commission in certain cases. This system ensures accountability and timely grievance redressal.
How Can Complaints Be Filed Online Through The Saral Portal?
Most complaints begin as appeals through the Saral Haryana Portal. The portal includes an Auto Appeal System that automatically triggers when a service is not delivered within the prescribed time. A user must log in, select the relevant service, and enter the application ID. The grievance must be clearly described, such as delay beyond the notified timeline. Once submitted, the system forwards the complaint to the First Grievance Redressal Authority and then escalates it to the Second Authority if required.
When Can A Complaint Be Filed Directly Before The Commission?
In urgent cases or where the issue is not covered under the Auto Appeal System, a complaint can be filed directly before the Haryana Right to Service Commission. The complaint can be submitted through the official website, email, post, or helpline. The applicant must provide details such as name, service applied for, application ID, and proof of delay or deficiency. The commission has the power to take suo motu action, inspect offices, and recommend action under Section 17 of the Act.
How Can Complaints Be Filed Offline?
Complaints can also be filed offline by submitting a written appeal to the First or Second Grievance Redressal Authority in the concerned department. This must usually be done within 30 days from the date of the issue. The application should include all relevant documents and details of the grievance. After submission, the applicant can track the status through official portals or by contacting the department.
How Can Applicants Track Complaint Status?
Applicants can track their complaints through online portals and district websites. Platforms such as the Saral Haryana Portal provide updates on the progress of appeals. This helps applicants stay informed and follow up if necessary.
Conclusion
The Haryana Right to Service Act, 2014 offers multiple channels for filing complaints and resolving grievances. Online, offline, and commission-level mechanisms ensure that citizens can seek remedies easily. With structured procedures and clear timelines, the system promotes transparency, accountability, and efficient public service delivery.
