My mobile plan is the ₹199 one, but I changed it mid-month and got a hefty ₹5430 bill. My credit limit was ₹1650, which the company never told me about. TRAI rules say they have to inform us about our credit limits, especially when we reach 80%. Also, I don’t understand what “pro-rated CAF,” “Startup kit,” “ideacellular.com,” or “myidea app” are. It seems like postpaid companies can just charge whatever they want and disconnect you!

Apni Law
Apni Law
Law Forum › Category: Consumer Court › My mobile plan is the ₹199 one, but I changed it mid-month and got a hefty ₹5430 bill. My credit limit was ₹1650, which the company never told me about. TRAI rules say they have to inform us about our credit limits, especially when we reach 80%. Also, I don’t understand what “pro-rated CAF,” “Startup kit,” “ideacellular.com,” or “myidea app” are. It seems like postpaid companies can just charge whatever they want and disconnect you!
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Apni Law Staff asked 2 years ago

My mobile plan is the ₹199 one, but I changed it mid-month and got a hefty ₹5430 bill. My credit limit was ₹1650, which the company never told me about. TRAI rules say they have to inform us about our credit limits, especially when we reach 80%. Also, I don’t understand what “pro-rated CAF,” “Startup kit,” “ideacellular.com,” or “myidea app” are. It seems like postpaid companies can just charge whatever they want and disconnect you!

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Best Answer

Apni Law Staff answered 2 years ago

Your situation is concerning. TRAI rules mandate telecom companies to inform you about your credit limit and its 80% threshold. You have the right to question the charges and demand clarity on the unexplained items like pro-rated CAF, Startup kit, etc. Additionally, you can file a complaint with TRAI if you believe the charges are unjustified.

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