My family ordered a 50-inch Sony TV from ShopClues on January 14th and paid Rs. 75,000 online. The promised delivery date was January 28th, but the TV hasn’t arrived yet. We’ve been contacting ShopClues for the past 8 days, but they keep telling us to wait another 48 hours. What should we do now?

Since ShopClues has failed to deliver the TV within the promised timeframe, you have the right to cancel the order and demand a full refund under the Consumer Protection Act, 2019. You can send a legal notice demanding the refund within 15 days of the promised delivery date, and if they still don’t respond, you can file a complaint with the Consumer Forum.