I took my phone to ElectronicsEwa.com for repair. They diagnosed a charging jack issue and quoted ₹800, including ₹200 service charge, with a 6-month warranty. After 3 days, I got my phone back, but it broke again within a day. I was away in Delhi for a few weeks, and when I returned, I contacted them about the recurring issue. They said they’d charge ₹300 for another repair. I paid and left the phone with them, but now they say they can’t fix it. I asked for a refund, as it’s under warranty, but they refused. What should I do?

Apni Law
Apni Law
Law Forum › Category: Consumer Court › I took my phone to ElectronicsEwa.com for repair. They diagnosed a charging jack issue and quoted ₹800, including ₹200 service charge, with a 6-month warranty. After 3 days, I got my phone back, but it broke again within a day. I was away in Delhi for a few weeks, and when I returned, I contacted them about the recurring issue. They said they’d charge ₹300 for another repair. I paid and left the phone with them, but now they say they can’t fix it. I asked for a refund, as it’s under warranty, but they refused. What should I do?
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Apni Law Staff asked 2 years ago

I took my phone to ElectronicsEwa.com for repair. They diagnosed a charging jack issue and quoted ₹800, including ₹200 service charge, with a 6-month warranty. After 3 days, I got my phone back, but it broke again within a day. I was away in Delhi for a few weeks, and when I returned, I contacted them about the recurring issue. They said they’d charge ₹300 for another repair. I paid and left the phone with them, but now they say they can’t fix it. I asked for a refund, as it’s under warranty, but they refused. What should I do?

1 Answers
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Best Answer

Apni Law Staff answered 2 years ago

You have the right to seek a refund or replacement under the Consumer Protection Act, 2019. Since the repair was faulty and the phone is still malfunctioning within the warranty period, ElectronicsEwa.com is obligated to provide a solution. You can file a complaint with the Consumer Forum or approach the National Consumer Helpline for assistance.

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