My mother received her Karnataka Government Family Pension until 2014. She then wanted to change the pension disbursement to a new branch, but hasn’t received the necessary documents yet. The bank hasn’t been helpful. It’s been over a year, and she’s unable to access her pension. How can she get her pension back?

Your mother should first contact the Karnataka Government Pension department to inquire about the status of her pension change request. She can then escalate the issue to the concerned authorities if the department doesn’t respond or provide a solution. Simultaneously, she should file a complaint with the Banking Ombudsman for the bank’s lack of assistance in this matter.