Apni Law Staff asked 2 years ago
I’m insured with Religare and was hospitalized for appendicitis at one of their network hospitals. After talking to their customer service, I chose a room costing ₹3,000, which was within my budget. However, when my claim was processed, they said the room fee should include extra charges totaling ₹4,000. They explained that this would mean the bill would be split 75:25, with only 75% reimbursed. The bill clearly shows a room fee of ₹3,000, so I’m confused about this additional charge.
Best Answer
Apni Law Staff answered 2 years ago
Religare’s claim processing seems to involve an additional charge for your room, even though your bill shows ₹3,000. It’s advisable to review your policy documents carefully, especially the section on room charges and reimbursement percentages, to understand this discrepancy and negotiate a fair settlement. You can also contact the Insurance Ombudsman for assistance.
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