Our family recently went to Sri Lanka on a trip booked through MakeMyTrip. The last day of our stay was awful – the hotel wasn’t what we expected, and it felt unsafe, especially for women travelling alone. We reached out for help, but MakeMyTrip hasn’t responded to our emails or calls. We need legal advice on how to ensure this hotel is flagged for its safety issues.

Apni Law
Apni Law
Law Forum › Category: Consumer Court › Our family recently went to Sri Lanka on a trip booked through MakeMyTrip. The last day of our stay was awful – the hotel wasn’t what we expected, and it felt unsafe, especially for women travelling alone. We reached out for help, but MakeMyTrip hasn’t responded to our emails or calls. We need legal advice on how to ensure this hotel is flagged for its safety issues.
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Apni Law Staff asked 1 year ago

Our family recently went to Sri Lanka on a trip booked through MakeMyTrip. The last day of our stay was awful – the hotel wasn’t what we expected, and it felt unsafe, especially for women travelling alone. We reached out for help, but MakeMyTrip hasn’t responded to our emails or calls. We need legal advice on how to ensure this hotel is flagged for its safety issues.

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Best Answer

Apni Law Staff answered 1 year ago

Indian law doesn’t directly govern hotels in Sri Lanka. You can explore seeking redress under the Consumer Protection Act 2019 against MakeMyTrip for their failure to provide the promised service. You can also consider lodging a complaint with the Sri Lankan tourism authorities regarding the hotel’s safety concerns.

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