Apni Law Staff asked 5 months ago
My Xiaomi phone got damaged, so I used their Mi Protect insurance plan, which is handled by OneAssist. They took my phone for repair on June 29th, but it’s been two months, and they haven’t returned it. They keep pushing back the delivery date, saying parts are unavailable. I paid Rs. 500 for the plan. Can I file a consumer case? If so, who should I file it against – Xiaomi or OneAssist? How do I go about filing this case?
Best Answer
Apni Law Staff answered 5 months ago
Yes, you can file a consumer case as the service provided by OneAssist falls under the Consumer Protection Act, 2019. You should file the case against OneAssist, as they are responsible for handling the repair. To file the case, you can approach the consumer forum in your jurisdiction or file a complaint online through the National Consumer Helpline.
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