My mobile insurance policy from Times Global Insurance, purchased in January 2016, has turned into a nightmare. Despite having all the necessary documents, my claim filed in August was ignored. When I finally received a response, they asked for my bank account details, suggesting a refund rather than addressing the claim. I want to ensure they don’t repeat this with other customers. What legal avenues can I explore?

Apni Law
Apni Law
Law Forum › Category: Consumer Court › My mobile insurance policy from Times Global Insurance, purchased in January 2016, has turned into a nightmare. Despite having all the necessary documents, my claim filed in August was ignored. When I finally received a response, they asked for my bank account details, suggesting a refund rather than addressing the claim. I want to ensure they don’t repeat this with other customers. What legal avenues can I explore?
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Apni Law Staff asked 3 years ago

My mobile insurance policy from Times Global Insurance, purchased in January 2016, has turned into a nightmare. Despite having all the necessary documents, my claim filed in August was ignored. When I finally received a response, they asked for my bank account details, suggesting a refund rather than addressing the claim. I want to ensure they don’t repeat this with other customers. What legal avenues can I explore?

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Best Answer

Apni Law Staff answered 3 years ago

You can file a complaint with the Insurance Ombudsman. This is a quick and inexpensive avenue for resolving insurance disputes. Alternatively, you can file a suit in the consumer court, seeking compensation for the delay and mental harassment caused.

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