My LG phone, bought in October 2014 for ₹23,000, keeps overheating despite multiple repairs. The service center’s response isn’t satisfactory, and they won’t provide it in writing. Can I file a complaint with the consumer forum?

Yes, you can file a complaint with the consumer forum. The Consumer Protection Act, 2019, grants you the right to seek redressal for defective products. As your phone continues to overheat despite repairs, it signifies a persistent defect, justifying your complaint.