My brother sent a parcel from Bhubaneswar to Mumbai on February 12th, 2016. However, it hasn’t arrived yet. I’ve called the courier service over 50 times, but they keep asking for my address and phone number. I’ve provided the details repeatedly, but they say they won’t deliver and I can do whatever I want. How can I proceed with this situation and file a complaint in consumer court?

Apni Law
Apni Law
Law Forum › Category: Consumer Court › My brother sent a parcel from Bhubaneswar to Mumbai on February 12th, 2016. However, it hasn’t arrived yet. I’ve called the courier service over 50 times, but they keep asking for my address and phone number. I’ve provided the details repeatedly, but they say they won’t deliver and I can do whatever I want. How can I proceed with this situation and file a complaint in consumer court?
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Apni Law Staff asked 1 year ago

My brother sent a parcel from Bhubaneswar to Mumbai on February 12th, 2016. However, it hasn’t arrived yet. I’ve called the courier service over 50 times, but they keep asking for my address and phone number. I’ve provided the details repeatedly, but they say they won’t deliver and I can do whatever I want. How can I proceed with this situation and file a complaint in consumer court?

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Best Answer

Apni Law Staff answered 1 year ago

You can file a complaint with the consumer forum alleging deficiency in service and unfair trade practices. The complaint should mention the details of the parcel, date of dispatch, and attempts made to contact the courier service. You can seek compensation for the lost parcel, inconvenience caused, and the cost of filing the complaint.

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