I’ve been a BSNL customer since 2011, using both their landline and broadband. My landline has been plagued by noise issues since 2011, making it unusable. While my broadband works, it frequently disconnects. Luckily, the landline problem was finally fixed on November 18, 2015. However, I’ve been paying a monthly bill of Rs. 707, including service charges, for both services since 2011. Can I sue BSNL for providing poor service? What documents do I need to prove this? I don’t have copies of my complaints, how can I prove the problems I faced? Where can I file this case? Can I get compensation even after the problems are fixed? What if the time limit has passed, can I still make a case if I have a strong reason?

Apni Law
Apni Law
Law Forum › Category: Consumer Court › I’ve been a BSNL customer since 2011, using both their landline and broadband. My landline has been plagued by noise issues since 2011, making it unusable. While my broadband works, it frequently disconnects. Luckily, the landline problem was finally fixed on November 18, 2015. However, I’ve been paying a monthly bill of Rs. 707, including service charges, for both services since 2011. Can I sue BSNL for providing poor service? What documents do I need to prove this? I don’t have copies of my complaints, how can I prove the problems I faced? Where can I file this case? Can I get compensation even after the problems are fixed? What if the time limit has passed, can I still make a case if I have a strong reason?
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Apni Law Staff asked 1 month ago

I’ve been a BSNL customer since 2011, using both their landline and broadband. My landline has been plagued by noise issues since 2011, making it unusable. While my broadband works, it frequently disconnects. Luckily, the landline problem was finally fixed on November 18, 2015. However, I’ve been paying a monthly bill of Rs. 707, including service charges, for both services since 2011. Can I sue BSNL for providing poor service? What documents do I need to prove this? I don’t have copies of my complaints, how can I prove the problems I faced? Where can I file this case? Can I get compensation even after the problems are fixed? What if the time limit has passed, can I still make a case if I have a strong reason?

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Apni Law Staff answered 1 month ago

You may have grounds to sue BSNL for providing deficient services, especially for the prolonged landline issues. You need evidence of the problems, like bills, service records, and witness statements. You can file a case in the Consumer Forum. Even if the issues are resolved, you may be eligible for compensation for the inconvenience caused. The time limit for filing a complaint depends on the specific issue and may be extended in certain circumstances.

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