Apni Law Staff asked 2 years ago
I recently bought a product online at a great deal on an e-commerce platform. However, the order was later cancelled without any notice, and I received a refund. When I asked why, they said the seller was out of stock. But the seller actually called me directly saying it was a pricing error and they wanted to cancel. I refused. Can I file a complaint against the e-commerce site? I’m worried about their hidden terms and conditions.
Best Answer
Apni Law Staff answered 2 years ago
Yes, you can file a complaint against the e-commerce site with the Consumer Forum. The seller’s direct communication to you, acknowledging the pricing error, contradicts the e-commerce platform’s explanation. You can argue that the site failed to fulfill the order despite accepting it, and violated your rights as a consumer.
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