Apni Law Staff asked 3 months ago
I placed an order for a Samsung 20,000 mAh power bank and a 64 GB memory card for Rs. 718 on bookmyoffer.com on August 12th, 2016. However, I received a 16,000 mAh power bank with a 128 GB memory card instead. The power bank was used and not working. I reported this issue through email on August 23rd, 2016, but haven’t received a satisfactory response. I also tried to send a complaint by post, but the head office address was incorrect. My order confirmation number is 080467725909843.
Best Answer
Apni Law Staff answered 3 months ago
Based on Indian Consumer Protection Act, 2019, you have the right to receive the goods as ordered. Since you received a different and defective product, you can demand a replacement or refund within 30 days of receiving the order. You should pursue this with the company through email and registered post, documenting all communication.
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