I ordered a watch from Snapdeal for ₹1,600, paying upfront. They called to cancel the order, but I insisted on delivery. They sent a completely different, cheaper watch. When I asked for the correct one, they processed a refund instead. They kept promising the right watch though. I have all the call recordings. Now they’re offering me ₹100-₹200 as an apology. This is the third time Snapdeal has cheated me. What should I do?

Apni Law
Apni Law
Law Forum › Category: Consumer Court › I ordered a watch from Snapdeal for ₹1,600, paying upfront. They called to cancel the order, but I insisted on delivery. They sent a completely different, cheaper watch. When I asked for the correct one, they processed a refund instead. They kept promising the right watch though. I have all the call recordings. Now they’re offering me ₹100-₹200 as an apology. This is the third time Snapdeal has cheated me. What should I do?
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Apni Law Staff asked 2 years ago

I ordered a watch from Snapdeal for ₹1,600, paying upfront. They called to cancel the order, but I insisted on delivery. They sent a completely different, cheaper watch. When I asked for the correct one, they processed a refund instead. They kept promising the right watch though. I have all the call recordings. Now they’re offering me ₹100-₹200 as an apology. This is the third time Snapdeal has cheated me. What should I do?

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Best Answer

Apni Law Staff answered 2 years ago

You have grounds to file a consumer complaint with the National Consumer Disputes Redressal Commission (NCDRC) or the relevant state consumer forum. The call recordings and order details serve as evidence. You can also file a police complaint for cheating if the value of the watch is significant enough.

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