Apni Law Staff asked 7 months ago
I got a Tikona internet connection in December and paid three months in advance, about ₹3900. After just two weeks, the connection started acting up, and despite repeated complaints, it never got fixed. Eventually, they said my area wasn’t suitable for their service. Their policy promises refunds for such situations, but every time I call customer care, they say it’ll take 30-45 days. I’ve returned their equipment, but still no refund. Can I file a complaint for non-payment?
Best Answer
Apni Law Staff answered 7 months ago
Yes, you can file a complaint with the consumer forum for non-payment of your refund. Under the Consumer Protection Act, 2019, you have the right to seek redressal for deficient services and unfair trade practices, including delayed refunds. You can also file a complaint with the Telecom Regulatory Authority of India (TRAI) for service-related issues.
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