I bought an Intex Aqua Fish phone from eBay on August 20th. It arrived without an invoice, and unfortunately, it was faulty. I reported the issue on August 23rd, requesting a replacement and invoice. The invoice arrived on the 24th, but no replacement was offered. I took the phone to the service center, but even after two attempts and a PCB change, the defect wasn’t fixed. They refused to replace it, claiming it was a “default” issue. My written complaint went unanswered, and the service center manager was rude, refusing to acknowledge the phone’s problem. He even blamed me, saying I threatened to file an FIR and made unreasonable demands.

Apni Law
Apni Law
Law Forum › Category: Consumer Court › I bought an Intex Aqua Fish phone from eBay on August 20th. It arrived without an invoice, and unfortunately, it was faulty. I reported the issue on August 23rd, requesting a replacement and invoice. The invoice arrived on the 24th, but no replacement was offered. I took the phone to the service center, but even after two attempts and a PCB change, the defect wasn’t fixed. They refused to replace it, claiming it was a “default” issue. My written complaint went unanswered, and the service center manager was rude, refusing to acknowledge the phone’s problem. He even blamed me, saying I threatened to file an FIR and made unreasonable demands.
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Apni Law Staff asked 9 months ago

I bought an Intex Aqua Fish phone from eBay on August 20th. It arrived without an invoice, and unfortunately, it was faulty. I reported the issue on August 23rd, requesting a replacement and invoice. The invoice arrived on the 24th, but no replacement was offered. I took the phone to the service center, but even after two attempts and a PCB change, the defect wasn’t fixed. They refused to replace it, claiming it was a “default” issue. My written complaint went unanswered, and the service center manager was rude, refusing to acknowledge the phone’s problem. He even blamed me, saying I threatened to file an FIR and made unreasonable demands.

1 Answers
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Best Answer

Apni Law Staff answered 9 months ago

You have grounds to file a consumer complaint under the Consumer Protection Act, 2019. You have a right to a replacement or refund as the product is defective and the service center has failed to provide adequate repair. You can also file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) if your local forum doesn’t provide a satisfactory resolution.

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