I bought a JioFi postpaid device for ₹2,000. I emailed to cancel it because the internet speed was really slow (they promised 10 Mbps, but I only got 40 kbps). Even after cancelling, I received bills for the next two months. I haven’t paid them (I paid for the first month). Now, I’ve got a legal notice threatening action under sections 415E, 417, and 420. What should I do?

Apni Law
Apni Law
Law Forum › Category: Consumer Court › I bought a JioFi postpaid device for ₹2,000. I emailed to cancel it because the internet speed was really slow (they promised 10 Mbps, but I only got 40 kbps). Even after cancelling, I received bills for the next two months. I haven’t paid them (I paid for the first month). Now, I’ve got a legal notice threatening action under sections 415E, 417, and 420. What should I do?
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Apni Law Staff asked 2 years ago

I bought a JioFi postpaid device for ₹2,000. I emailed to cancel it because the internet speed was really slow (they promised 10 Mbps, but I only got 40 kbps). Even after cancelling, I received bills for the next two months. I haven’t paid them (I paid for the first month). Now, I’ve got a legal notice threatening action under sections 415E, 417, and 420. What should I do?

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Best Answer

Apni Law Staff answered 2 years ago

You should consult with a lawyer to understand the specific legal implications of the sections mentioned in the notice. Based on your explanation, it seems you may have grounds to contest the bills, especially if you effectively cancelled the service and the internet speed was significantly lower than promised.

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