A guest booked a room and requested a payment link, which was promptly sent. However, upon check-out, the system showed an outstanding balance due to a delay in processing the online payment. The front desk manager, seeing this, politely asked the guest to settle the remaining amount. The guest had to wait for around 30 minutes before paying in cash. We promised a refund for the online payment, but the guest now threatens legal action, citing emotional distress and demanding a compensation of 5 lakhs INR.

Apni Law
Apni Law
Law Forum › Category: Consumer Court › A guest booked a room and requested a payment link, which was promptly sent. However, upon check-out, the system showed an outstanding balance due to a delay in processing the online payment. The front desk manager, seeing this, politely asked the guest to settle the remaining amount. The guest had to wait for around 30 minutes before paying in cash. We promised a refund for the online payment, but the guest now threatens legal action, citing emotional distress and demanding a compensation of 5 lakhs INR.
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Apni Law Staff asked 2 years ago

A guest booked a room and requested a payment link, which was promptly sent. However, upon check-out, the system showed an outstanding balance due to a delay in processing the online payment. The front desk manager, seeing this, politely asked the guest to settle the remaining amount. The guest had to wait for around 30 minutes before paying in cash. We promised a refund for the online payment, but the guest now threatens legal action, citing emotional distress and demanding a compensation of 5 lakhs INR.

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Best Answer

Apni Law Staff answered 2 years ago

Indian law does not typically support claims for emotional distress based solely on a delayed payment issue. While the hotel should strive for efficient payment processing, the guest’s claim for a substantial compensation is likely exaggerated and unlikely to succeed in court.

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