I applied for a home loan from Standard Chartered Bank, attracted by their promise of a low interest rate. After signing the agreement with a July 30th deadline, I submitted all documents on June 25th. However, instead of processing the loan, the bank started pressuring me to buy insurance and savings accounts. When I escalated the issue to the CEO, they made changes, but just before the deadline, they undervalued my property. They refused to accept the BMC-approved plan for valuation, citing an internal bank policy. This forced me to cover the difference of ₹17 lakh to the developer on the last day.
Best Answer
Based on Indian laws, Standard Chartered Bank’s actions appear to be unfair and potentially illegal. Pressuring you into buying products unrelated to your loan application and undervaluing your property without justifiable reason are actionable offenses. You can file a complaint with the Banking Ombudsman and the Reserve Bank of India.
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