The Consumer Protection Act, 2019 replaced the old Consumer Protection Act, 1986. The new law modernized consumer rights in India. It brought changes in regulation, e-commerce coverage, product liability, and faster dispute resolution.

Is There A New Central Regulator

The 1986 Act did not create a regulator. The 2019 Act established the Central Consumer Protection Authority (CCPA). This authority investigates complaints, recalls products, penalizes companies, and bans false endorsements. It can also file class-action suits. This marks a big shift in consumer protection.

What Is The Difference Made in the Digital Age

The 1986 law never covered e-commerce. The 2019 Act includes online shopping, digital platforms, teleshopping, and direct selling. Every digital seller now falls under consumer law. This ensures that online consumers enjoy the same rights as offline buyers.

Is There A Rule For Product Liability and Misleading Ads

The old law did not recognize product liability. The 2019 Act makes manufacturers, sellers, and service providers directly responsible. They must compensate consumers for harm caused by defective products or poor services. Misleading advertisements now attract strict penalties. Even celebrity endorsers can face bans for false claims.

Is There A Faster and Easier Dispute Resolution

The 1986 Act had limited redressal forums with lower financial limits. The new Act raised the limits to match rising consumer claims. District forums handle cases up to one crore, state commissions up to ten crores, and the national forum above ten crores. The new law also introduced mediation cells for quicker settlements. Consumers can now file complaints online through the E-Daakhil portal. The Act sets a strict disposal timeline of three to five months.

Does This Direct Consumer Empowerment

Under the old law, consumers could file cases only where they purchased goods or services. The new law allows complaints from their place of residence. This change makes justice more accessible. Digital filing and strict deadlines further strengthen consumer rights.
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Conclusion

The Consumer Protection Act, 2019 transformed consumer law in India. It expanded the scope, added product liability, punished misleading ads, and empowered consumers with online access and faster justice. Compared to the 1986 law, the new Act ensures stronger protection in today’s digital and consumer-driven economy.