My Karbonn A25 Plus, bought for ₹7,000 on November 27, 2013, has been giving me trouble since day one. I took it to the Delhi service center on February 28, 2014, due to problems with the Wi-Fi and Bluetooth. It’s been months, and I still haven’t received my phone despite repeated calls. What legal options do I have?

Apni Law
Apni Law
Law Forum › Category: Labour & Service › My Karbonn A25 Plus, bought for ₹7,000 on November 27, 2013, has been giving me trouble since day one. I took it to the Delhi service center on February 28, 2014, due to problems with the Wi-Fi and Bluetooth. It’s been months, and I still haven’t received my phone despite repeated calls. What legal options do I have?
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Apni Law Staff asked 1 year ago

My Karbonn A25 Plus, bought for ₹7,000 on November 27, 2013, has been giving me trouble since day one. I took it to the Delhi service center on February 28, 2014, due to problems with the Wi-Fi and Bluetooth. It’s been months, and I still haven’t received my phone despite repeated calls. What legal options do I have?

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Best Answer

Apni Law Staff answered 1 year ago

You have the right to claim a replacement or refund under the Consumer Protection Act, 1986. Since your phone was faulty from the beginning and remains unrepaired after a reasonable time, you can approach the Consumer Forum for redressal.

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