My case was filed over 18 months ago, but I haven’t received the claim payment yet. Can you tell me if there’s a delay in the settlement process? My lawyer says the insurance company representative isn’t showing up for court hearings.

Yes, there is likely a delay in the settlement process. If the insurance company representative is not appearing for court hearings, it hinders the progress of the case and prevents the matter from being resolved. This non-cooperation can be considered a breach of the legal process, and you can explore legal options with your lawyer.