Apni Law Staff asked 2 years ago
Namaste! I downloaded an app called PaySay, similar to Paytm, for online bill payments. I used my debit card to recharge my mobile, but the money didn’t get deducted. I thought it was free for new users and recharged a bit too much. But after two days, the app’s co-founder called and said I had to pay the entire amount. They threatened to file a complaint with the cyber cell and contact a lawyer. I’m a student and can’t afford to pay everything. What should I do? Please help!
Best Answer
Apni Law Staff answered 2 years ago
You have a right to challenge this. Since the transaction didn’t go through, you are not legally obligated to pay. Contact the app’s customer support and explain the situation, recording the call for evidence. If they persist, consult a lawyer regarding consumer rights and potential unfair practices by the app.
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