Apni Law Staff asked 10 months ago
My belongings were shipped from Jeddah to Hyderabad via Air Link cargo. The shipment was delayed for over 3 months, despite their promise of delivery within 15-20 days. I received only 49kg of my 64kg shipment, with 15kg missing. The carton was opened and repacked, and it was delivered to Bangalore before reaching Hyderabad. I shipped all my household items, including perfumes, watches, utensils, and some electronics, and the cargo company wrapped the carton themselves, assuring me of secure delivery. When I inquired about the delay, they cited customs issues in Bangalore. I’m worried about the missing items and the condition of my belongings. I paid a significant amount for the shipment. Can you advise me on how to file a complaint and claim compensation from Air Link cargo?
Best Answer
Apni Law Staff answered 10 months ago
You can file a complaint with the Consumer Forum under the Consumer Protection Act, 1986, claiming compensation for the delay, missing items, and damaged goods. You should gather all relevant documents including the air waybill, invoice, photos of the damaged goods, and communication with Air Link cargo.
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