We paid Rs. 3500 for bulk SMS services but got nothing in return. The company provided a panel for sending messages, but it never worked. We’ve been trying to get a refund for over three weeks now. The sales representative keeps promising to refund us in cash or by cheque, but nothing has happened. We have SMS, WhatsApp, and call records as evidence. She even gave us cheque details, which turned out to be fake. We want to expose this company to prevent them from scamming others. What can we do to hold them accountable?

Apni Law
Apni Law
Law Forum › Category: Consumer Court › We paid Rs. 3500 for bulk SMS services but got nothing in return. The company provided a panel for sending messages, but it never worked. We’ve been trying to get a refund for over three weeks now. The sales representative keeps promising to refund us in cash or by cheque, but nothing has happened. We have SMS, WhatsApp, and call records as evidence. She even gave us cheque details, which turned out to be fake. We want to expose this company to prevent them from scamming others. What can we do to hold them accountable?
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Apni Law Staff asked 1 year ago

We paid Rs. 3500 for bulk SMS services but got nothing in return. The company provided a panel for sending messages, but it never worked. We’ve been trying to get a refund for over three weeks now. The sales representative keeps promising to refund us in cash or by cheque, but nothing has happened. We have SMS, WhatsApp, and call records as evidence. She even gave us cheque details, which turned out to be fake. We want to expose this company to prevent them from scamming others. What can we do to hold them accountable?

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Best Answer

Apni Law Staff answered 1 year ago

You can file a complaint with the Consumer Forum under the Consumer Protection Act, 1986. You have strong evidence to support your claim of deficient service and fraudulent refund attempts. Additionally, you can approach the police to lodge an FIR against the company for cheating and forgery.

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