Reading: The customer service claims department head just informed me about some discrepancies in a claim. They mentioned a few things: – Rs.275 for a scan without a report. – Rs.200 for a consultation without a prescription. – Rs.8870 of the claim was already rejected. – Rs.2650 was not payable due to deductions from the main claim. – There were no details for Rs.5000 in other charges. – Rs.5000 for a Viscata procedure without details. – Rs.500 for documentation charges, which are not payable. Can you please advise me on what steps I should take and where I can file a complaint regarding these issues?

The customer service claims department head just informed me about some discrepancies in a claim. They mentioned a few things: – Rs.275 for a scan without a report. – Rs.200 for a consultation without a prescription. – Rs.8870 of the claim was already rejected. – Rs.2650 was not payable due to deductions from the main claim. – There were no details for Rs.5000 in other charges. – Rs.5000 for a Viscata procedure without details. – Rs.500 for documentation charges, which are not payable. Can you please advise me on what steps I should take and where I can file a complaint regarding these issues?

Last updated: August 25, 2025 1:03 pm

Apni Law

4 months ago

Law Forum › Category: Consumer Court › The customer service claims department head just informed me about some discrepancies in a claim. They mentioned a few things:

– Rs.275 for a scan without a report.
– Rs.200 for a consultation without a prescription.
– Rs.8870 of the claim was already rejected.
– Rs.2650 was not payable due to deductions from the main claim.
– There were no details for Rs.5000 in other charges.
– Rs.5000 for a Viscata procedure without details.
– Rs.500 for documentation charges, which are not payable.

Can you please advise me on what steps I should take and where I can file a complaint regarding these issues?

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Apni Law Staff asked 4 months ago

The customer service claims department head just informed me about some discrepancies in a claim. They mentioned a few things:

Can you please advise me on what steps I should take and where I can file a complaint regarding these issues?

1 Answers

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Best Answer

Apni Law Staff answered 4 months ago

You should contact the insurance company directly and request a detailed explanation for the discrepancies. If you’re dissatisfied with their response, you can file a complaint with the Insurance Ombudsman or the IRDAI (Insurance Regulatory and Development Authority of India).