My Tata Docomo Photon Plus internet connection disappeared on August 5th, 2015. I contacted their customer service that same day and informed them about the lost connection, but I didn’t actually cancel it. They registered it as a lost dongle. After a month, I filed another complaint, and they gave me a registration number. I paid all my dues on August 5th, 2015. Now, I’ve received a legal notice demanding payment for July’s bills. Should I pay or fight the telecom company? What should I do?

Apni Law
Apni Law
Law Forum › Category: Consumer Court › My Tata Docomo Photon Plus internet connection disappeared on August 5th, 2015. I contacted their customer service that same day and informed them about the lost connection, but I didn’t actually cancel it. They registered it as a lost dongle. After a month, I filed another complaint, and they gave me a registration number. I paid all my dues on August 5th, 2015. Now, I’ve received a legal notice demanding payment for July’s bills. Should I pay or fight the telecom company? What should I do?
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Apni Law Staff asked 1 year ago

My Tata Docomo Photon Plus internet connection disappeared on August 5th, 2015. I contacted their customer service that same day and informed them about the lost connection, but I didn’t actually cancel it. They registered it as a lost dongle. After a month, I filed another complaint, and they gave me a registration number. I paid all my dues on August 5th, 2015. Now, I’ve received a legal notice demanding payment for July’s bills. Should I pay or fight the telecom company? What should I do?

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Best Answer

Apni Law Staff answered 1 year ago

You should fight the legal notice. You informed Tata Docomo about the lost connection and paid your dues on time. The company registered it as lost and should have deactivated the connection, preventing further charges. You have evidence of your complaint and payment, which can be used to refute the claim.

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