My Moto G phone, bought online in August 2014, has a cracked display. I booked a repair at a service center in July to get the display replaced. It’s been weeks, and the service center says they haven’t received the part from the company. I’ve contacted Motorola customer care multiple times, but haven’t received any response. Is this a case of poor customer service?

Apni Law
Apni Law
Law Forum › Category: Consumer Court › My Moto G phone, bought online in August 2014, has a cracked display. I booked a repair at a service center in July to get the display replaced. It’s been weeks, and the service center says they haven’t received the part from the company. I’ve contacted Motorola customer care multiple times, but haven’t received any response. Is this a case of poor customer service?
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Apni Law Staff asked 1 year ago

My Moto G phone, bought online in August 2014, has a cracked display. I booked a repair at a service center in July to get the display replaced. It’s been weeks, and the service center says they haven’t received the part from the company. I’ve contacted Motorola customer care multiple times, but haven’t received any response. Is this a case of poor customer service?

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Best Answer

Apni Law Staff answered 1 year ago

Yes, this situation indicates a potential violation of consumer rights under the Consumer Protection Act, 1986. The service center’s failure to provide a reasonable timeframe for repair and Motorola’s lack of response constitute a breach of their duty to provide adequate customer service.

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