My mobile phone, bought for ₹30,000 in January 2013 from a store in New Friends Colony, Delhi, came with an extended warranty from “Royal Green Services Pvt Ltd.” This warranty was sold by the store itself. Sadly, my phone broke a few months ago, and when I reached out to Royal Green, they weren’t responding. I later found out they shut down operations but haven’t closed legally, starting a new company in the same field to avoid complaints. What legal steps can I take against them?

Apni Law
Apni Law
Law Forum › Category: Consumer Court › My mobile phone, bought for ₹30,000 in January 2013 from a store in New Friends Colony, Delhi, came with an extended warranty from “Royal Green Services Pvt Ltd.” This warranty was sold by the store itself. Sadly, my phone broke a few months ago, and when I reached out to Royal Green, they weren’t responding. I later found out they shut down operations but haven’t closed legally, starting a new company in the same field to avoid complaints. What legal steps can I take against them?
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Apni Law Staff asked 3 months ago

My mobile phone, bought for ₹30,000 in January 2013 from a store in New Friends Colony, Delhi, came with an extended warranty from “Royal Green Services Pvt Ltd.” This warranty was sold by the store itself. Sadly, my phone broke a few months ago, and when I reached out to Royal Green, they weren’t responding. I later found out they shut down operations but haven’t closed legally, starting a new company in the same field to avoid complaints. What legal steps can I take against them?

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Best Answer

Apni Law Staff answered 3 months ago

You can file a consumer complaint against Royal Green Services Pvt Ltd. under the Consumer Protection Act, 2019, seeking compensation for the breach of warranty. You can also file a police complaint for cheating and fraud, as they have deliberately misled customers and evaded their legal obligations.

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