My LG appliance arrived faulty, and despite months of trying, they refused a replacement. They insisted on repair first, promising a swap if the problem persisted, but now they’re denying the fault is still there. I have recordings of every call and even videos, proving the issue is undeniable. What can I do to get the replacement I was promised?

Apni Law
Apni Law
Law Forum › Category: Consumer Court › My LG appliance arrived faulty, and despite months of trying, they refused a replacement. They insisted on repair first, promising a swap if the problem persisted, but now they’re denying the fault is still there. I have recordings of every call and even videos, proving the issue is undeniable. What can I do to get the replacement I was promised?
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Apni Law Staff asked 4 months ago

My LG appliance arrived faulty, and despite months of trying, they refused a replacement. They insisted on repair first, promising a swap if the problem persisted, but now they’re denying the fault is still there. I have recordings of every call and even videos, proving the issue is undeniable. What can I do to get the replacement I was promised?

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Best Answer

Apni Law Staff answered 4 months ago

You can file a complaint with the Consumer Forum under the Consumer Protection Act, 2019, citing the breach of warranty and false promise of replacement. The recordings and videos will be strong evidence to support your claim. The forum can order LG to provide a replacement or compensation for the defective appliance.

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