Apni Law Staff asked 3 years ago
My Lenovo phone, bought from Flipkart just three months ago, suddenly developed a touch screen issue last week. I took it to the Shakar Pur service centre, hoping for a quick fix under warranty. But they claimed the phone’s seal was broken, meaning it wasn’t eligible for warranty! I was baffled, as I’d never opened the phone or taken it for repairs elsewhere. I questioned them, saying why would I risk voiding the warranty when it was still active? The seal they mentioned was just a tiny paper sticker.
Best Answer
Apni Law Staff answered 3 years ago
Under Indian Consumer Protection Act, a manufacturer cannot deny warranty based solely on a broken seal, especially if the consumer hasn’t tampered with the device. You should escalate this issue to Flipkart and Lenovo, explaining the situation and requesting a warranty claim. You can also consider filing a consumer complaint if the issue remains unresolved.
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