My direct flight from Delhi to Ahmedabad was changed to a Delhi-Mumbai-Ahmedabad flight, and it was moved up by four hours. I was promised compensation over the phone but was denied at the airport. The staff was rude and didn’t take responsibility. My new flight was delayed by over an hour, I missed my connecting flight, and the next one they gave me was also delayed for more than an hour and a half. My entire day was wasted, and I faced harassment and ill-treatment at the airport. I’ve filed a complaint by email, but what legal action can I take against the airline?

Apni Law
Apni Law
Law Forum › Category: Consumer Court › My direct flight from Delhi to Ahmedabad was changed to a Delhi-Mumbai-Ahmedabad flight, and it was moved up by four hours. I was promised compensation over the phone but was denied at the airport. The staff was rude and didn’t take responsibility. My new flight was delayed by over an hour, I missed my connecting flight, and the next one they gave me was also delayed for more than an hour and a half. My entire day was wasted, and I faced harassment and ill-treatment at the airport. I’ve filed a complaint by email, but what legal action can I take against the airline?
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Apni Law Staff asked 2 years ago

My direct flight from Delhi to Ahmedabad was changed to a Delhi-Mumbai-Ahmedabad flight, and it was moved up by four hours. I was promised compensation over the phone but was denied at the airport. The staff was rude and didn’t take responsibility. My new flight was delayed by over an hour, I missed my connecting flight, and the next one they gave me was also delayed for more than an hour and a half. My entire day was wasted, and I faced harassment and ill-treatment at the airport. I’ve filed a complaint by email, but what legal action can I take against the airline?

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Best Answer

Apni Law Staff answered 2 years ago

Under the Indian Consumer Protection Act, you can file a complaint with the Consumer Forum against the airline for deficient service, unfair trade practices, and harassment. You can also seek compensation for financial loss, mental distress, and wasted time due to the flight changes and delays.

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