My Airtel Digital TV set-top box was installed in September. During the installation, the technician accidentally damaged my TV, costing me ₹20,000 to repair. Despite complaints to the manager and emails to the company, my issue remains unresolved. Can I seek compensation under the Consumer Protection Act?

Yes, you can seek compensation under the Consumer Protection Act, 2019. You can file a complaint with the District Consumer Disputes Redressal Forum as Airtel Digital TV is a service provider and the damaged TV falls under the definition of “goods” under the Act. You can claim compensation for the repair cost and any other expenses incurred due to the negligence.