I’ve been using platforms like Swiggy and PhonePe for ordering food and payments lately. But sometimes, even after the money is deducted from my account, the transaction doesn’t go through. It’s a hassle to get my money back, even after sending emails. Is there any legal way to address this issue?

Apni Law
Apni Law
Law Forum › Category: Consumer Court › I’ve been using platforms like Swiggy and PhonePe for ordering food and payments lately. But sometimes, even after the money is deducted from my account, the transaction doesn’t go through. It’s a hassle to get my money back, even after sending emails. Is there any legal way to address this issue?
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Apni Law Staff asked 9 months ago

I’ve been using platforms like Swiggy and PhonePe for ordering food and payments lately. But sometimes, even after the money is deducted from my account, the transaction doesn’t go through. It’s a hassle to get my money back, even after sending emails. Is there any legal way to address this issue?

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Best Answer

Apni Law Staff answered 9 months ago

You can file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) under the Consumer Protection Act, 2019. You can also approach the Reserve Bank of India (RBI) for redressal under the Payment and Settlement Systems Act, 2007.

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