I’ve been managing bank transfers for three years. Last May, I lost a bag with ₹4.5 lakhs in customer deposits while travelling by auto. I couldn’t file a complaint as I didn’t get the auto driver’s number. Customers are understandably upset, and I only managed to return ₹2.75 lakhs so far. I’m now struggling to arrange the remaining amount, and customers are impatient. What can I do to calm them down and manage this situation?

Apni Law
Apni Law
Law Forum › Category: Consumer Court › I’ve been managing bank transfers for three years. Last May, I lost a bag with ₹4.5 lakhs in customer deposits while travelling by auto. I couldn’t file a complaint as I didn’t get the auto driver’s number. Customers are understandably upset, and I only managed to return ₹2.75 lakhs so far. I’m now struggling to arrange the remaining amount, and customers are impatient. What can I do to calm them down and manage this situation?
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Apni Law Staff asked 3 months ago

I’ve been managing bank transfers for three years. Last May, I lost a bag with ₹4.5 lakhs in customer deposits while travelling by auto. I couldn’t file a complaint as I didn’t get the auto driver’s number. Customers are understandably upset, and I only managed to return ₹2.75 lakhs so far. I’m now struggling to arrange the remaining amount, and customers are impatient. What can I do to calm them down and manage this situation?

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Best Answer

Apni Law Staff answered 3 months ago

You can explain the situation to your customers, emphasizing your efforts to recover the lost funds and the steps you are taking to arrange the remaining amount. You can offer a written apology and a reasonable timeline for repayment. While you are not legally obligated to reimburse the entire amount, taking ownership of the situation and demonstrating a sincere effort to resolve it can help calm their concerns.

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