I’ve been a loyal Kotak Bank customer for years, but recently they debited my salary account without any explanation. When I tried to get clarity, they were unhelpful and told me to wait a day, saying it’s a system glitch. What steps can I take to address this issue?

Apni Law
Apni Law
Law Forum › Category: Consumer Court › I’ve been a loyal Kotak Bank customer for years, but recently they debited my salary account without any explanation. When I tried to get clarity, they were unhelpful and told me to wait a day, saying it’s a system glitch. What steps can I take to address this issue?
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Apni Law Staff asked 2 years ago

I’ve been a loyal Kotak Bank customer for years, but recently they debited my salary account without any explanation. When I tried to get clarity, they were unhelpful and told me to wait a day, saying it’s a system glitch. What steps can I take to address this issue?

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Best Answer

Apni Law Staff answered 2 years ago

You can lodge a complaint with the bank’s customer service and escalate it to the Banking Ombudsman if the issue remains unresolved. You can also file a complaint with the Reserve Bank of India (RBI) if the bank does not provide a satisfactory resolution.

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