Is it okay to record my call to Amazon customer care when I’m raising a complaint about a delayed refund?

Apni Law
Apni Law
Law Forum › Category: Consumer Court › Is it okay to record my call to Amazon customer care when I’m raising a complaint about a delayed refund?
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Apni Law Staff asked 2 years ago

Is it okay to record my call to Amazon customer care when I’m raising a complaint about a delayed refund?

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Best Answer

Apni Law Staff answered 2 years ago

In India, recording a phone call without the consent of all parties is illegal under the Indian Telegraph Act. Therefore, recording a call with Amazon customer care without their explicit permission is not permissible.

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