I recently moved from Chennai to Bangalore and closed my Tikona internet connection. However, my former roommate in Chennai continued using the service without my knowledge. Now, Tikona is sending me bills and threatening legal action. My ex-roommate is refusing to pay and claims he never used the internet. How can I get Tikona to find the actual user and hold them accountable for the unpaid bills and their dishonest behavior?

Apni Law
Apni Law
Law Forum › Category: Consumer Court › I recently moved from Chennai to Bangalore and closed my Tikona internet connection. However, my former roommate in Chennai continued using the service without my knowledge. Now, Tikona is sending me bills and threatening legal action. My ex-roommate is refusing to pay and claims he never used the internet. How can I get Tikona to find the actual user and hold them accountable for the unpaid bills and their dishonest behavior?
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Apni Law Staff asked 2 years ago

I recently moved from Chennai to Bangalore and closed my Tikona internet connection. However, my former roommate in Chennai continued using the service without my knowledge. Now, Tikona is sending me bills and threatening legal action. My ex-roommate is refusing to pay and claims he never used the internet. How can I get Tikona to find the actual user and hold them accountable for the unpaid bills and their dishonest behavior?

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Best Answer

Apni Law Staff answered 2 years ago

You should inform Tikona about the change in your address and the termination of the service. Provide them with proof of your move and closure of the account. Tikona can then investigate the continued usage and identify the actual user responsible for the unpaid bills. You can also file a complaint with the consumer forum to address the issue.

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