I ordered two items from Spa Ceylon online on December 2nd, 2016. One was discounted, while the other was inexpensive. I paid online. The next day, a Spa Ceylon representative called to say the low-priced item was actually more expensive due to a website error. They offered to cancel that item and send only the discounted one. After some discussion, I agreed but asked for a credit note for the extra amount paid. On December 7th, I received only the discounted item, and it was expired. I contacted Spa Ceylon about this and the issue with the credit note. A female executive informed me that discounted products often come close to or past their expiry date. I challenged this and requested a replacement, but she said she’d have someone call me back. What should I do if I don’t get a replacement, and what about the cancelled product?

Last updated: August 25, 2025 1:03 pm

2 years ago

Law Forum › Category: Consumer Court › I ordered two items from Spa Ceylon online on December 2nd, 2016. One was discounted, while the other was inexpensive. I paid online. The next day, a Spa Ceylon representative called to say the low-priced item was actually more expensive due to a website error. They offered to cancel that item and send only the discounted one. After some discussion, I agreed but asked for a credit note for the extra amount paid. On December 7th, I received only the discounted item, and it was expired. I contacted Spa Ceylon about this and the issue with the credit note. A female executive informed me that discounted products often come close to or past their expiry date. I challenged this and requested a replacement, but she said she’d have someone call me back. What should I do if I don’t get a replacement, and what about the cancelled product?

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Apni Law Staff asked 2 years ago

I ordered two items from Spa Ceylon online on December 2nd, 2016. One was discounted, while the other was inexpensive. I paid online. The next day, a Spa Ceylon representative called to say the low-priced item was actually more expensive due to a website error. They offered to cancel that item and send only the discounted one. After some discussion, I agreed but asked for a credit note for the extra amount paid. On December 7th, I received only the discounted item, and it was expired. I contacted Spa Ceylon about this and the issue with the credit note. A female executive informed me that discounted products often come close to or past their expiry date. I challenged this and requested a replacement, but she said she’d have someone call me back. What should I do if I don’t get a replacement, and what about the cancelled product?

1 Answers

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Best Answer

Apni Law Staff answered 2 years ago

You have the right to a replacement for the expired discounted item under the Consumer Protection Act, 2019. You can also pursue the credit note for the cancelled product, as you agreed to the cancellation based on their website error and a promise of a credit note. If Spa Ceylon fails to respond, you can file a complaint with the Consumer Forum.