I ordered something online, returned it, and got a refund. But now the company is calling, saying I didn’t pay for the item even though I returned it. They’re saying the refund was a mistake and want me to pay back the money. I checked with my bank and everything looks good on my end. What should I do? I’m worried about this issue since they’re also saying I kept the product, even though I left it with them. I’m thinking of asking them to check their security cameras to confirm I didn’t take the item.

Apni Law
Apni Law
Law Forum › Category: Consumer Court › I ordered something online, returned it, and got a refund. But now the company is calling, saying I didn’t pay for the item even though I returned it. They’re saying the refund was a mistake and want me to pay back the money. I checked with my bank and everything looks good on my end. What should I do? I’m worried about this issue since they’re also saying I kept the product, even though I left it with them. I’m thinking of asking them to check their security cameras to confirm I didn’t take the item.
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Apni Law Staff asked 4 months ago

I ordered something online, returned it, and got a refund. But now the company is calling, saying I didn’t pay for the item even though I returned it. They’re saying the refund was a mistake and want me to pay back the money. I checked with my bank and everything looks good on my end. What should I do? I’m worried about this issue since they’re also saying I kept the product, even though I left it with them. I’m thinking of asking them to check their security cameras to confirm I didn’t take the item.

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Best Answer

Apni Law Staff answered 4 months ago

If you have evidence of the return and refund from your bank, you can request the company to provide evidence of the missing item and incorrect refund. If they persist, you can escalate the issue to the Consumer Forum or file a complaint with the National Consumer Helpline.

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