I ordered a phone from Quikr, but when it arrived, I found a bar of soap instead! I immediately contacted Quikr, and they said they’d investigate. The next day, the courier guy called saying my package was ready. It seems like the first package was fake, but it had my order ID, address, and phone number printed on it. I suspect the courier messed up, but since I bought from Quikr, can I file a complaint with the consumer court? They’ve refused to refund me.

Apni Law
Apni Law
Law Forum › Category: Consumer Court › I ordered a phone from Quikr, but when it arrived, I found a bar of soap instead! I immediately contacted Quikr, and they said they’d investigate. The next day, the courier guy called saying my package was ready. It seems like the first package was fake, but it had my order ID, address, and phone number printed on it. I suspect the courier messed up, but since I bought from Quikr, can I file a complaint with the consumer court? They’ve refused to refund me.
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Apni Law Staff asked 12 months ago

I ordered a phone from Quikr, but when it arrived, I found a bar of soap instead! I immediately contacted Quikr, and they said they’d investigate. The next day, the courier guy called saying my package was ready. It seems like the first package was fake, but it had my order ID, address, and phone number printed on it. I suspect the courier messed up, but since I bought from Quikr, can I file a complaint with the consumer court? They’ve refused to refund me.

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Best Answer

Apni Law Staff answered 12 months ago

Yes, you can file a complaint with the consumer court against Quikr as the seller. You have a valid case for deficiency in service and unfair trade practice under the Consumer Protection Act, 1986, as Quikr failed to deliver the ordered product and is refusing a refund.

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