Reading: I hired a web development agency from Gurgaon through Freelancer.com to build my website. I paid them half the fees upfront, but they haven’t delivered on their promise. Freelancer.com’s dispute resolution team ruled in my favor, confirming the agency didn’t complete the work. All the website files are on their server, and they’re refusing to release them unless I pay the remaining half. The agency initially said they’d finish the project in a week or two, but it’s been almost eight months! I’m worried that even if I pay the remaining amount, they won’t complete the work. What can I do in this situation?

I hired a web development agency from Gurgaon through Freelancer.com to build my website. I paid them half the fees upfront, but they haven’t delivered on their promise. Freelancer.com’s dispute resolution team ruled in my favor, confirming the agency didn’t complete the work. All the website files are on their server, and they’re refusing to release them unless I pay the remaining half. The agency initially said they’d finish the project in a week or two, but it’s been almost eight months! I’m worried that even if I pay the remaining amount, they won’t complete the work. What can I do in this situation?

Last updated: August 25, 2025 12:59 pm

Apni Law

2 years ago

Law Forum › Category: Consumer Court › I hired a web development agency from Gurgaon through Freelancer.com to build my website. I paid them half the fees upfront, but they haven’t delivered on their promise. Freelancer.com’s dispute resolution team ruled in my favor, confirming the agency didn’t complete the work. All the website files are on their server, and they’re refusing to release them unless I pay the remaining half. The agency initially said they’d finish the project in a week or two, but it’s been almost eight months! I’m worried that even if I pay the remaining amount, they won’t complete the work. What can I do in this situation?

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Apni Law Staff asked 2 years ago

I hired a web development agency from Gurgaon through Freelancer.com to build my website. I paid them half the fees upfront, but they haven’t delivered on their promise. Freelancer.com’s dispute resolution team ruled in my favor, confirming the agency didn’t complete the work. All the website files are on their server, and they’re refusing to release them unless I pay the remaining half. The agency initially said they’d finish the project in a week or two, but it’s been almost eight months! I’m worried that even if I pay the remaining amount, they won’t complete the work. What can I do in this situation?

1 Answers

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Apni Law Staff answered 2 years ago

You can pursue legal action against the agency in India, citing breach of contract and seeking compensation for the loss incurred. You can also file a complaint with the Consumer Forum, as this pertains to a service contract.