I bought a TV from Snapdeal for ₹18,000 and they promised a ₹1,000 promo code that was supposed to be mailed to my email address within 7 days of delivery. It’s been over 20 days now and I still haven’t received the promo code despite numerous complaints and calls to customer care. Every time I called, they assured me it would be sent within 48 hours, but nothing happened. This whole experience feels like a waste of money and has made me lose trust in online shopping policies.

Apni Law
Apni Law
Law Forum › Category: Consumer Court › I bought a TV from Snapdeal for ₹18,000 and they promised a ₹1,000 promo code that was supposed to be mailed to my email address within 7 days of delivery. It’s been over 20 days now and I still haven’t received the promo code despite numerous complaints and calls to customer care. Every time I called, they assured me it would be sent within 48 hours, but nothing happened. This whole experience feels like a waste of money and has made me lose trust in online shopping policies.
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Apni Law Staff asked 2 years ago

I bought a TV from Snapdeal for ₹18,000 and they promised a ₹1,000 promo code that was supposed to be mailed to my email address within 7 days of delivery. It’s been over 20 days now and I still haven’t received the promo code despite numerous complaints and calls to customer care. Every time I called, they assured me it would be sent within 48 hours, but nothing happened. This whole experience feels like a waste of money and has made me lose trust in online shopping policies.

1 Answers
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Best Answer

Apni Law Staff answered 2 years ago

Based on Indian consumer laws, Snapdeal’s failure to provide the promised ₹1,000 promo code within a reasonable timeframe (7 days) constitutes a breach of contract. You can file a complaint with the Consumer Forum seeking compensation for the non-delivery of the promo code. You can also approach the National Consumer Helpline for assistance in resolving the issue.

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