Apni Law Staff asked 3 years ago
I bought a new phone on November 3rd and took it to the service center on the 14th because it wasn’t working properly. They said the motherboard was faulty and needed to be sent to their head office for repair, which they estimated would take 15-20 days. Now they’re saying the phone broke during transit and want me to pay for the damage before they’ll fix it. What can I do about this situation?
Best Answer
Apni Law Staff answered 3 years ago
Under Indian Consumer Protection Act, the burden of proof lies on the service center to demonstrate the damage occurred during transit. You are entitled to a replacement or refund if the service center cannot prove this. You can file a complaint with the Consumer Forum or escalate the matter to the manufacturer for a fair resolution.
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