Reading: I bought a Dell laptop two years ago. After eight months, it got damaged, and Dell repaired it under their accidental warranty. But just two months later, it broke down again. When I contacted Dell customer care, they accused me of assaulting their employee in Ballia, Uttar Pradesh. I’ve never even been to that city! They refused to provide any proof or the employee’s contact information and blocked my service permanently. What can I do?

I bought a Dell laptop two years ago. After eight months, it got damaged, and Dell repaired it under their accidental warranty. But just two months later, it broke down again. When I contacted Dell customer care, they accused me of assaulting their employee in Ballia, Uttar Pradesh. I’ve never even been to that city! They refused to provide any proof or the employee’s contact information and blocked my service permanently. What can I do?

Last updated: August 25, 2025 1:03 pm

Apni Law

2 years ago

Law Forum › Category: Consumer Court › I bought a Dell laptop two years ago. After eight months, it got damaged, and Dell repaired it under their accidental warranty. But just two months later, it broke down again. When I contacted Dell customer care, they accused me of assaulting their employee in Ballia, Uttar Pradesh. I’ve never even been to that city! They refused to provide any proof or the employee’s contact information and blocked my service permanently. What can I do?

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Apni Law Staff asked 2 years ago

I bought a Dell laptop two years ago. After eight months, it got damaged, and Dell repaired it under their accidental warranty. But just two months later, it broke down again. When I contacted Dell customer care, they accused me of assaulting their employee in Ballia, Uttar Pradesh. I’ve never even been to that city! They refused to provide any proof or the employee’s contact information and blocked my service permanently. What can I do?

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Best Answer

Apni Law Staff answered 2 years ago

You have a strong case under the Consumer Protection Act, 2019. Dell’s false accusation is a clear instance of harassment and their refusal to provide proof or contact information is a violation of your rights. You should lodge a complaint with the National Consumer Disputes Redressal Commission and seek legal advice on pursuing further action against Dell.