I booked an apartment in Italy through Booking.com and paid upfront, but it wasn’t ready when I arrived. The property promised a refund, but I haven’t received it yet. How can I get my money back?

Under Indian law, you can file a complaint with the Consumer Forum, as Booking.com acts as an intermediary between you and the property. You can also approach the National Consumer Disputes Redressal Commission (NCDRC) if the value of the refund exceeds the jurisdictional limit of the Consumer Forum. You should also try to resolve the issue amicably with Booking.com and the property before pursuing legal action.