Do Indian companies have to keep recordings of customer service calls when people register complaints? If so, can these recordings be used as evidence in court?

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Law Forum › Category: Consumer Court › Do Indian companies have to keep recordings of customer service calls when people register complaints? If so, can these recordings be used as evidence in court?
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Apni Law Staff asked 3 years ago

Do Indian companies have to keep recordings of customer service calls when people register complaints? If so, can these recordings be used as evidence in court?

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Apni Law Staff answered 3 years ago

Indian law does not mandate companies to record customer service calls. However, if a company chooses to record calls, these recordings can be used as evidence in court, but only if they are authentic, reliable, and obtained legally.

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