Apni Law Staff asked 10 months ago
As a loyal Indian citizen and serving member of the Armed Forces, I was promised a smooth experience with the American Express Gold Card. However, despite providing all necessary documentation, I’ve faced constant harassment for small purchases, even as low as ₹1500. This is a clear case of false promises and inadequate service. The insults and mental distress have affected my family too. What legal options do I have against this blatant breach of trust?
Best Answer
Apni Law Staff answered 10 months ago
You can file a complaint with the Banking Ombudsman under the Banking Ombudsman Scheme, 2006, against the bank for unfair treatment and harassment. You can also explore options like filing a consumer complaint under the Consumer Protection Act, 2019, or initiating civil litigation for breach of contract and damages.
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